Refund & Cancellation Policy

At WeddingWaliDidi, we take immense pride in crafting the most auspicious, royal digital wedding experiences for couples and families across India. We believe in 100% transparency regarding our digital goods, package upgrades, and refund practices.

1. Nature of Our Digital Services

WeddingWaliDidi provides immediately provisioned, custom digital services including unique wedding URLs, customized gatefold animations, interactive music integration, cloud storage allocation, and AI face recognition processing capacity.

Before making a payment, every couple has the ability to preview their wedding invitation design, test the wax seal unboxing on mobile screens, and preview audio playback in real-time.

2. Refund Eligibility Conditions

You are entitled to a 100% full refund under the following circumstances:

• Technical Non-Delivery: In the rare event that our servers fail to provision your paid wedding card features or live link, and our engineering team cannot resolve the technical issue within 24 hours of your notification.
• Duplicate Charges: If your bank account or UPI was charged more than once for the same transaction due to a network glitch or payment gateway timeout.
• Cancellation Prior to Activation: If you notify our support team within 24 hours of purchase and before custom domain provisioning or AI photo indexing batch runs have commenced.

3. How to Request a Refund

To initiate a refund request, simply reach out to our concierge team with your order details:

1. Send a message to our WhatsApp Concierge at +91 83023 42217 or email concierge@weddingwalididi.in.
2. Provide your Order ID / Payment Reference Number (received via SMS or Razorpay receipt email).
3. Briefly describe the issue encountered along with screenshots if applicable.

4. Refund Processing Timelines

Upon review and approval of your refund request by our support team:

• Approval Notice: You will receive a confirmation message within 24 business hours.
• Banking Credit Timeline: The refund will be initiated via Razorpay back to your original source of payment (UPI, Credit/Debit Card, or Net Banking). Refunds typically reflect in your account within 5 to 7 business days depending on your issuing bank.